Refund policy

Return & Refund Policy

Last Updated: 2nd June 2026

Capital Collectiverse is a trading brand owned and operated by Aspyra Ecommerce LLP. We strive to ensure every customer receives authentic products and a reliable collecting experience. Please review the following policy before placing an order.

1. Return Eligibility

We offer a 15-day return window from the date your order is delivered.

To be eligible for a return, the item must:

Be in the same condition in which it was received.
Be unused, unopened, and free from any signs of wear, damage, or tampering.
Include all original packaging, shrink-wrap, seals, inserts, promotional materials, and accessories.
Be accompanied by valid proof of purchase.

Trading Card Game (TCG) Products

Due to the collectible and randomized nature of trading card products, all sealed Pokémon, One Piece, Dragon Ball, and other TCG products must remain factory sealed and untampered.

Products showing evidence of opening, resealing, alteration, or tampering are not eligible for return or refund.

2. How to Request a Return

To initiate a return, please contact us at:

admin@capitalcollectiverse.in

Please include:

Your order number
The item(s) you wish to return
The reason for the return
Relevant photographs where applicable

If your return request is approved, we will provide instructions for returning the item.

Important: Items returned without prior approval will not be accepted.

3. Return Address

Approved returns must be sent to:

Capital Collectiverse
A Brand of Aspyra Ecommerce LLP
B1301, Great Value Sharnam
Noida, Uttar Pradesh 201303
India

4. Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive an item that is:

Damaged during transit
Defective
Incorrectly shipped

Please contact us within 48 hours of delivery at admin@capitalcollectiverse.in.

To help us investigate and resolve the issue efficiently, customers may be asked to provide clear photographs and/or an unboxing video showing the condition of the package and contents upon arrival.

Claims submitted after 48 hours may not be eligible for replacement or compensation.

5. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

Opened or tampered TCG products
Single cards
Mystery products, mystery packs, mystery boxes, or randomized items
Clearance, sale, or discounted products
Gift cards
Digital products
Personalized, custom, or special-order items
Products specifically marked as non-returnable
Pre-order products, except where stated otherwise in this policy

6. Pre-Orders

Pre-order reservations and pre-order purchases are generally non-refundable.

In the event that Aspyra Ecommerce LLP is unable to fulfill a pre-order, customers will receive a full refund for the unfulfilled portion of the order.

Any exceptions will be clearly stated on the relevant product page.

7. Exchanges

We do not offer direct product exchanges.

If an item qualifies for return under this policy, customers may return the eligible item and place a new order separately.

8. Refund Process

Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

Refunds will be issued to the original payment method used during checkout.
Processing typically takes between 5–10 business days.
Additional processing time may be required by your bank, card issuer, or payment provider.

If more than 15 business days have passed since receiving confirmation of refund approval, please contact us at admin@capitalcollectiverse.in.