Privacy policy

Privacy Policy

Last Updated: 2 June 2026

Capital Collectiverse is a trading brand owned and operated by Aspyra Ecommerce LLP ("Capital Collectiverse", "we", "us", or "our").

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

Our website is powered by Shopify, which provides the e-commerce platform that enables us to sell products and services to our customers.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Legal Entity: Aspyra Ecommerce LLP

Trading Brand: Capital Collectiverse

Registered Address:
B1301, Great Value Sharnam
Sector 107, Noida
Uttar Pradesh 201303
India

Email: admin@capitalcollectiverse.in

Information We Collect

We may collect the following categories of personal information:

Contact Information

Full name
Billing address
Shipping address
Email address
Phone number

Order & Transaction Information

Products purchased
Order history
Shipping information
Refund and return requests
Payment confirmations

Account Information

Login credentials
Account preferences
Wishlist activity
Saved information

Device & Usage Information

IP address
Browser type
Device information
Website interaction data
Cookies and analytics information

Communications

Information you provide when contacting our customer support team, participating in surveys, submitting reviews, or communicating with us through email, social media, or other channels.

How We Use Your Information

We use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Process returns and refunds
Provide customer support
Improve website performance and user experience
Detect and prevent fraud or unauthorized activity
Comply with legal and regulatory obligations
Send service-related communications regarding your orders
Send promotional communications where permitted by law

Shopify & Third-Party Services

Our store is hosted on Shopify. Information submitted through our website may be processed by Shopify and its service providers to facilitate payments, order processing, website functionality, fraud prevention, analytics, and related services.

We may also share information with trusted third-party providers including:

Payment processors
Shipping and logistics partners
Analytics providers
Customer support platforms
Marketing and advertising platforms

These providers only receive information necessary to perform their services.

Cookies & Analytics

We use cookies and similar technologies to improve website functionality, understand customer behavior, remember preferences, and enhance the shopping experience.

Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce our policies

Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our services are not intended for children without the supervision of a parent or guardian. We do not knowingly collect personal information from children in violation of applicable laws.